Return Policy

30 Day Return Policy

 

If you decide to return your BrushTower, you may do so within 30 days, with proof of purchase. Please note that the shipping is non-refundable.

You will be reimbursed the full amount for the BrushTower only. You will be responsible for the cost of shipping the BrushTower back to us.

A BrushTower must be returned in brand new and unused condition, in its original packaging for our review for reimbursement.

Due to the hygienic nature of our product, we cannot accept returns on used items.

If your BrushTower arrives damaged, we will replace it.

We will reimburse your Return Shipping costs due to an error such as an incorrect or defective item. (if applicable)

All returned BrushTowers must be in new and unused condition and in its original packaging.

BrushTowers being returned as a result of a manufacturing defect or damage caused by the shipping service will be replaced. (if applicable)

1) We ask our customers to submit a Returns claim, in the form of an e-mail within 24-48 hours of delivery confirmation.

2) Claims must be submitted via email. Please attach photos clearly identifying defect or damage.

3) Return claimants will be advised once our assessment is complete.

Please note: depending on your location, return times will vary.

All return claims must be received via e-mail within 24-48 hours of your delivery confirmation.

If you need to return a defective/damaged or incorrect BrushTower, please email us at info@brushtower.com. We will respond to your e-mails within 24-48 hours with instructions and assist you in any way we can.

Please note the following:

It is strongly recommended, and we urge you to select shipment tracking for all Returns. We are not responsible for lost and missing shipments.

 

 

RETURN SHIPPING

BrushTower – Returns 

P. O. Box 35.
Champlain, New York
12919
USA

 

Thank you for your purchase! 

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All prices are in USD.

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